How can we help you?

You can find our locations on the Boutiques page. If you would like to see a specific design, contact us in advance with the product name, code or image so we can check its availability at the boutique you plan to visit.

You can check the information on our website, or send the product name, code or link to our advisors. Availability can change over time and varies by size and version, so we recommend checking before visiting a boutique or deciding to buy.

You can send a request through Book an appointment or contact our advisors. When you do, let us know your preferred time and the pieces you are interested in so we can make arrangements.

Prices and availability may change from time to time. Before buying, please confirm the price of the exact design, size and version you have chosen, along with any related fees.

Online purchasing is coming soon. For now, you can explore our pieces on the website and book a boutique visit to see them, try them on and receive advice before you choose.

Yes. VENDORIA can prepare a gift box and card and deliver your piece directly to the recipient. Please share your message, the recipient's details and your preferred delivery time with our advisors when you purchase so we can arrange it.

Yes. VENDORIA offers ring resizing and engraving depending on the design and characteristics of each piece. Our advisors will check feasibility and let you know the completion time and any cost before you confirm the service.

You can see the details on each product page on our website. If you need clarification on the material, gold purity, gemstone type, dimensions or surface finish, send the product code to our advisors before choosing.

Check the information for that specific piece. If the description does not make the diamond type clear, ask our advisors to confirm before you buy. The diamond type should not be inferred from images or a product's general name alone.

You can visit a boutique to have your finger measured and try on rings. When trying one on, check how it passes over your knuckle and how it feels when worn. If you are buying a gift, talk to our advisors first about how to determine the size and whether the chosen design can be adjusted.

Images help you get a sense of the design, but colours can look different depending on your screen and the lighting. Small variations may also occur in natural materials or hand-crafted details. We recommend checking the specifications and seeing the piece in person if you need to judge colour, size and fit accurately.

Store each piece separately in a soft-lined box or a suitable pouch so pieces do not rub against each other. Keep necklaces and chain bracelets apart to avoid tangling, kinking or stretching.

No. Cleaning should suit the metal, gemstones and surface finish of each piece. If you are unsure of the material or how to care for it, ask our advisors before soaking it or using a cleaning solution or machine.

Call our hotline on 1800 2288 or email cskh@vendoria.vn. To help us look into it, please provide your order code or purchase details, the product code and a description of the issue. If the piece shows signs of damage, you can attach photos so our team understands its initial condition.